Below you find the shipping and returns policies for RavenSong Soap and Candle.

Shipping Policy

All shipments for delivery are sent by your chosen delivery method at checkout. Packages ship from the RavenSong studio located in Campbell River, Vancouver Island, BC. Your order will typically be sent within 3 working days. We will inform you if there is a delay in shipping your order. The normal delivery time from when the package has left our studio is dependent on the shipping method chosen at check out. The taxes & shipping cost depend on your delivery address. If nobody is at the address when delivery is attempted, a note may be left in the mailbox, please keep a lookout. Please note that it is not possible to make a delivery to a PO box.

Shipping Costs

Shipping charges depend on your delivery address and your purchase choices. Shipping is confirmed at the time you check out, you can also get an estimate before checking out, just head to your shopping basket for the calculator. Please note that international shipments may incur customs fees depending on the country dispatched to, order total, items ordered, etc. These costs (if incurred) are the sole responsibility of the customer.

Returns Policy

Please note that all sales are final. We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us for customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

Contact Us

If you have any questions about this Policy, please contact us at
Last Updated: November 17, 2022